Pi-Top [4] Battery Dead & Not Charging

All worked fine for several weeks (almost always plugged) of experimenting with sensors. I loaded the ROS version. Alex booted and completed updates while plugged in. After reboot, I left him sit for several hours. During that time Alex went into eternal sleep. Display was blank and when I PON, it indicates dead batter, right arrow, lightning bolt. Using Zero-Up: bat: bq28Z610, sw:V5-4, hw: 8-2-2, sn: 200010D6, part Name: 0X0607, Part Num: 0X0001.

Hi @JFD50,

I believe I’m currently trying to solve your issue on the support page but for anyone else with this issue: Check to see if you receive an orange LED light on the pi-top and a battery image icon on the mini screen after you’ve connected your power supply. If you don’t see either of these then the problem is with the power supply. If you are using the pi-top power supply then you should also be able to see a blue LED light on it if it is receiving power.

Otherwise, the battery may be dead and if it is under the warranty period then we can get a replacement sent out.

i believe my battery is dead. my orange light comes on andthe mini display shows 0% when plugged in to the official pi-top 4 power supply with the blue light. How do I proceed to get a replacement battery?

Thank you. We are making progress. The battery does seem to be ok. I got the connector into a position where it charged the battery to 100%. Today, I unplugged the PSU and will let it sit for five or six hours then check the charge status. It it remains at 100%, I will PON and see how long the battery holds.

Will report back later.

We found that either the Pi-Top connector or the PSU connector is likely intermittent. I got mine to charge by allowing the PSU cord to hang downward. Riz has been most helpful and patient as we try to determine the actual cause without just swapping things around.

Hi @redstarw, welcome to the Forum!

Contact us at support here on our website. Take a photo of the issue showing the LEDs turn on and the miniscreen display. Your issue may be a dead battery in which case we usually get the pi-top returned (if the pi-top is within the warranty period) and review it ourselves. We can either replace the battery or send back a replacement.

I hope that’s all clear and I’ll be waiting for your email.