Appreciate the reply, it seems the battery is completely drained. My understanding of the V_IN pin is that it tracks the voltage of the battery or if plugged in the mains. When unplugged the pin indicates 0.01 volts. Maybe there is a way to externally charge it so the charge controller will sense and charge the battery. Have had to do that for a few power tool batteries.
Do you happen to know the input voltage range of the pi-top[3] at the barrel connector or some other way to power it? I would like to use a USB-C PD charger as they are much smaller and lighter and packed anyway. Without the need to charge the battery I can’t imagine it uses more than a few watts and must work down to about 11 volts which is the output of the battery.
EDIT: Also happy to remove the battery and send any relevant pictures for you. Removed the keyboard in order to ensure the battery was indeed connected and currently just taking up space and weight.