PI-TOP screen flickers

pi-top [4]
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#23

The jittering I normally get looks exactly like the video posted by @TonyZ in the first post. It looks more like the touchscreen isn’t calibrated. The whole screen bounces up and down uniformly. There normally isn’t any artifacting, however I have seen that sometimes when the plug isn’t in all the way, or sometimes the cable needs to be wiggled.

Yes, that was the typo. I assumed it was a typo, and connected the cable the correct way. Plus, I checked continuity on the original green cable and the adapter and confirmed both were wired the same way.

#24

I should also note that wiggling the cable, plugging it in and out doesn’t change the jittering. The jitter doesn’t always happen, I have had sessions of up to an hour without jitter. But, most times it is present. It ranges from barely noticable, to completely unusable.

#25

I have that exact issue when using the pi-top using the hdmi out with the display adapter and posted about it here

https://forum.pi-top.com/t/android-tv-on-pi-top-4/343

I still need to contact support about it

#26

Ok ok, I have an idea. Can you open /boot/config.txt, find and comment the line that talks something about signal??? Let me boot up my pi and find the exact line and I’ll get back to you.

Sorry it took a minute, work got crazy

#27

Ok, do

sudo nano /boot/config.txt

and find the line that says

#hdmi_config_boost=4

Uncomment it, save, then reboot and see what happens. If it doesn’t work right away, try increasing the values up to 11 and let me know what happens. Use the lowest number that gets you up and going. :slight_smile:

Also, make sure you have another monitor handy to use in case it gets worse or if you make a mistake.

1 Like
#28

@cavedude nice work on the custom cable, those USB-C breakout boards are tasty! :+1:

I’m going to ask support to send you an entirely new FHD display and display cable - if you could get the display, display adapter and display cable returned to us for debugging that would be excellent. It doesn’t matter than you’ve tinkered with it, it seems the problem has always been there so we’ll be able to figure out the root cause if we have the entire system in our hands.

2 Likes
#29

I completely messed up above too. :man_facepalming:t2: I meant to say the bandwidth is over 3 Gbps haha. As in bits per second. The actual clock rate is 600 MHz I think?

#30

I am giving that a go now, and I’ll let you know the results. I always ssh in, so mistakes are no biggy :slight_smile:

@duwudi I will revert my changes to the adapter and send all 3 your way! I assume I’ll be getting an email from support to start the process?

#31

I made the changes and didn’t see any difference in the flickering. I actually started at 0 and went to 11 (like our amps!)

I did a quick search, and found on https://www.raspberrypi.org/documentation/configuration/config-txt/video.md that hdmi_config_boost is ignored on Pi4. However, I am going through these other options now, and am seeing if any of them changes the flickering at all!

#32

Ok, darn. Was worth a shot I guess. When you say you’re SSH in to it, do you mean you are using another device besides the pi-top to access it? Or just SSH with the issues with the screen?

Yeah, if it doesn’t work with the adapter on either of the raspberry pi’s mini-hdmi connectors and it doesn’t work in the pi-top with the display adapter cable, but it works with other displays, I’d say it it points to a display issue :confused: It’s not 100% but is is up there in the probabilities.

#33

@cavedude yeah I’ve told them to get in touch to get things arranged! Might be worth sending an email in your reply and referencing this forum post though since I’m not sure if your forum email matches your email in the support system

#34

I just checked and confirmed the email address I have in these forums match my Kickstarter account, so hopefully they will be able to track it properly.

I was going to reference this thread when they email me. If they don’t email me within a few days, should I open a ticket?

#35

Yeah, I SSH over the network to a bash prompt bypassing any display issues :slight_smile:

1 Like
#36

Kk, hey, there is another display issue that popped up. Maybe check it out and see if you can follow along to see if you have any of the same results when your display is attatched. I’ll send a link to the thread in a second.

1 Like
#37

Thanks! I already saw that thread and am following it. I definately think in my case, I just have a bad display. It’s hit or miss if it wants to work at all now, so hopefully, support can get me sorted with a new display!

@duwudi I still haven’t heard from support. Should I contact them?

#38

I have a few changes I need to make before I can send out a prototype. I need to make it’s construction more reliable. Eta is another couple of weeks :confused:

#39

Yes, please send an email to support@pi-top.com

#40

@cavedude if you send a support email again @Luke123456 will get it sorted asap :+1:

#41

Quality work takes time! Let me know if there is anything I can help with.

#42

I can’t see the videos so I’m unsure if I am having the same issues so I’ve included my own photos and videos without trying to describe it.
https://youtu.be/9yvTKoWJnD4 <— Video

2023-11-14 12.57.48
2023-11-14 12.57.484032×3024 2.32 MB
2023-11-14 12.57.54
2023-11-14 12.57.544032×3024 3.25 MB
2023-11-14 13.23.31
2023-11-14 13.23.314032×3024 3.85 MB